Frequently Asked Questions
Ordering
How do I place an order?
Browse our store, add items to your cart and proceed to checkout. You can pay securely using our available payment methods.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. We'll do our best to help before your order is dispatched.
Shipping
Where do you ship?
We ship world-wide. Please see our Shipping Information page for full details.
How long will my order take?
Please refer to our Shipping Information page for current dispatch and delivery timeframes.
Returns
What is your returns policy?
Please see our Returns & Refunds page for full details on how to return an item.
Products
What sizes are available?
Sizing varies by product. Please refer to the size guide on each product page or visit our Size Guide page for more information.
What is included with a costume?
Each product listing clearly states what is and is not included. Please read the product description carefully before purchasing.